FTLA Apparel Frequently Asked Questions


 
When will my order ship?

All FTLA Apparel is hand screen-printed piece by piece, on a per order basis, by yours truly using polyester mesh screens and Eco-friendly, non-toxic water-based inks
Because I make every garment one by one, my Estimated Turnaround Time, during the holidays, is approximately 9-14 **BUSINESS DAYS** - I try my best to make orders as swiftly as possible, however, there are instances where it may be closer to the 14 business days, depending on whether or not I have the garments in stock, the number of items in your order and the number of orders I'm currently working on. 

Why does it take so long to ship my order?

As stated above, All FTLA Apparel is hand screen-printed piece by piece, on a per order basis, by yours truly using polyester mesh screens and Eco-friendly, non-toxic water-based inks. Your order is made specifically for you by my heart and hands. I do not outsource my apparel and do all my own screen printing. 

I take pride in my work and do my absolute best to ensure that every order is a close to perfect as humanly possible but please allow for slight variances as they are done by hand. 

The following is a list of some of the items on my website that are NOT made by me, I'm working on putting together a better outline of Estimated Time of Completion for these items -

  • Leggings
  • Pillows
  • HomeGoods
  • Accessories
  • Baseball Caps and Beanies
  • All Over Printed Tote Bags 

 

 

What do you mean when you say "You do all your own screen printing"? 

I do things old school. I convert Every Single One of My Designs into a semi-permanent, polyester mesh screen that I manually pull my eco friendly, non-toxic, water-based inks through, for every order  I receive for any of my 10-11 dozen plus designs. I then rinse my inks off my screen and put it on a drying rack so it's ready for the time I need to make a garment using that screen. So, I literally have 10-11 dozen + different screens that I use to make orders using. For example, if you order one of my eco fleece off the shoulder sweatshirts with my "Vegan Leaf" design, I locate my screen that I've burned my Vegan Leaf design onto, line up your sweatshirt, manually pull the ink through the screen onto your new apparel, then I rinse the screen and put it on my drying rack to dry for the next order. And the process begins starts again for every single order I receive. 

Most companies, particularly those in the clothing business, outsource all their work to companies called "On Demand Printers". This means that every order they receive is automatically outsourced and printed by another company. I've always done things old school because I like knowing exactly what my customers will be receiving and prefer to avoid the "fast fashion" route which leaves far too much room for low quality, cheap inks and garments. Additionally, most of the companies that are used to outsource to, more often than not, do not adhere to the basic principals of being Certified Vegan, sustainable, eco friendly and sweatshop free. Just for starters. 

 

Is FTLA Apparel Cruelty Free, Eco Friendly & Fair Trade?

ALL aspects of FTLA Apparel are 100% Cruelty Free, Eco Friendly, Sweat Shop Free and Animal Friendly!

I spend a lot of time researching, testing and making sure that the garment manufacturers and the garments I use, adhere to FTLA Apparels commitment to being Cruelty Free, Eco Friendly, Fair Trade and Animal Friendly. 

FTLA Apparel is proud to be: 

 A Member of The Humane Society of The United States Fur-Free Retailers, Designers and Brands - 

Humane Society of The US - HSUS FTLA Apparel

 

A Member of Fur Free Retailers  

Fur Free Retailers - Shop The Fox - FTLA Apparel - Fur Free

 

PETA APPROVED VEGAN & A MEMBER OF PETA'S SHOPPING GUIDE 

FTLA APPAREL PETA APPROVED VEGAN - MEMBER OF PETA'S GUIDE TO COMPASSIONATE FASHION

 

The Fur-Free Alliance 

FTLA Apparel Fur Free Alliance

 

 

What is your Return Policy?

Due to the handmade nature of FTLA Apparel and because I hand screen-print every piece one by one on a per order basis, accepting returns and exchanges is extremely costly, so I ask that all customers carefully check the size and measurement charts/specs provided for each garment, before placing an order. I'm always happy to help with any questions or concerns you may have as well as helping you choose the appropriate size.

ALL ORDERS ARE FINAL and require full payment in advance before I process your order. I'm very easy going and want you to LOVE my apparel as much as I do. So please, don't hesitate to reach out to me if you have questions or need assistance.

Please be sure to check the size charts/measurements before making your purchase as all of my apparel is made on a piece by piece per order basis - If you need help choosing a size, please don't hesitate contact me - I respond to all emails, messages and inquiries as soon as I possibly can, if not immediately 

 

What size are your garments?

I offer a wide variety of garments/styles - please be sure to reference all the size charts and measurements included in each listing - as sizing varies based on each different style. This is very important because some of my garments may run smaller, bigger, or are referred to as "Traditional Fitted",  etc. 

As always, I'm happy to help with any questions as well as helping you choose the correct size. 

 

What's the best way to wash and dry my FTLA Apparel?

Recommended Care instructions:

To ensure longevity, avoid shrinkage and premature fading, I recommend either hand washing your FTLA Apparel or washing them inside out on a cold, gentle cycle. Hang or Lay Flat to dry!

 

What do I do if you can't find a specific style listed with one of FTLA Apparel's designs, on your website?

Because I hand screen print every garment on a piece by piece per order basis, if you don't see a listing that has one of my styles listed with a specific one of my designs, you can simply add a note during checkout specifying which of my "Available Designs" you'd like me to screen on your new apparel. Or if you prefer, you can contact me via the contact page or the contact button at the bottom of the website, include which style and design you'd like and I will get back to you as soon as I read your email/contact form submission. It's very rare that you won't hear back from me within 24 hours - If you don't hear from me within 24 hours, please email me directly- Email me at kim@ftlaapparel.com

Please note that I do NOT do "custom designs" meaning, if you are looking for a design that is not already part of my design collections, I cannot accommodate requests for a "new" design UNLESS you plan on purchasing a minimum order amount of $400 

Can you make me a custom design? Or do you do Custom and personalized orders?

I am NOT currently accepting requests for "custom designs" Specifically meaning, if you are looking for a design that is NOT already part of my collection of designs, I cannot accommodate requests for a "new" design at this time UNLESS you plan on purchasing a minimum order amount of $400 

Please refer to the FAQ above regarding "What to do if you can't find a listing for a specific style garment with one of my available designs.

Please be sure to read my Policies below for specifics on order processing, domestic and international shipping transit time 


Order Processing and Shipping

See the first FAQ above for my Current Estimated Turnaround Time. Keep in mind, my turnaround times are "Business Days" which means it doesn't include holidays or weekends. Please Note my turnaround time does NOT including shipping transit times. 


When I've finished making your order and it's ready to be shipped, you will receive an email notification with a tracking number. Please allow up to 24 hours for your tracking information to be updated on the USPS website.


Domestic Shipping: Shipping:

I ship all orders via First Class mail with insurance, provided they weigh less than 1lb which is the maximum weight a package can be shipped via First Class. The shipping transit time for first class is anywhere between 2-5 days. I've added the option to upgrade your shipping to Priority Mail if you prefer faster shipping transit times. Priority mail transit in the USA is 1-3 days.

Can I upgrade my shipping to overnight delivery? If so, how long until I get my order?


PLEASE NOTE THAT UPGRADING YOUR SHIPPING DOES NOT CHANGE THE ESTIMATED TURNAROUND TIME FOR PROCESSING/MAKING YOUR ORDER!!! IT ONLY APPLIES TO THE AMOUNT OF TIME IT TAKES TO ARRIVE AT THE DESTINATION ONCE I HAVE SHIPPED YOUR ORDER!!

IF you are looking to have your order turnaround time quicker than my estimated 8-12  business days (not including shipping transit time) PLEASE send me an email or use the contact form so I can try and help accommodate your request


International Shipping:

International shipping transit times are significantly longer than orders placed within the USA and can take anywhere from 10 days to a full month. I ship via First Package Mail internationally with tracking. Please take this into account when purchasing internationally so you are not unsatisfied if your package takes a longer time to arrive. 

For INTERNATIONAL Buyers, please note that YOU ARE RESPONSIBLE FOR ALL CUSTOMS AND DUTY FEES AND THESE ARE NOT CALCULATED IN THE SHIPPING COSTS LISTED ON MY SHOP AS THEY ARE COMPLETELY OUT OF MY CONTROL AND ENTIRELY BASED ON YOUR COUNTRIES CUSTOMS REGULATIONS!! Some countries base their import tax/duty fees based on the value of individual packages. You can estimate your customs and duty fees by visiting this website http://www.dutycalculator.com/ ***


Why does it take 8-12 business days for my order to ship?

 

All FTLA Apparel is hand screen-printed piece by piece, on a per order basis, by yours truly using polyester mesh screens and Eco-friendly, non-toxic water-based inks
Because I make every garment one by one, my Estimated Turnaround Time is approximately 8-12 business days - but most often sooner
I take pride in my work and do my absolute best to ensure that every order is a close to perfect as humanly possible but please allow for slight variances as they are done by hand. 

Do you offer any discounts or specials?

For discount codes, specials and giveaways, follow FTLA Apparel on

Instagram  

Facebook

Twitter 

Pinterest

Sign up for VIP FTLA Apparel Emails

 

Where can I find you on social media?

Follow @ftlaapparel on Instagram and use hashtag #FTLAAPPAREL when you post your pics in your gear to be featured on my Instagram page with over 20k followers FTLA Apparel 

I post a lot of information on my Facebook Business page that you won't see on Instagram so be sure to "Like" and turn on your notifications for FTLA Apparel on Facebook  - You can also share your photo's in your FTLA Apparel directly to my business page

 

More Info:


All orders are hand screen printed piece by piece on a per order basis, by yours truly and require full payment at the time of purchase.  
  
  
If you have any questions, please feel free to contact me.  
 
  
  
Kimberly Fawn Panzarella
Founder, Owner & Designer

www.FTLAapparel.com 
  
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